Returns & Cancellations
At OOSC, we want to ensure returns are as easy for you as possible. If you are unhappy with the goods you have received and would like a refund or exchange, please start the process using our returns platform here https://oosc-clothing.happyreturns.com (have your order number and your ZIP / Postal Code ready).
Then please fill in the returns slip provided and return the items unworn and unmarked (you can try it on, of course!), with tags and original bags to the following:
FedEx Cross Border Fulfilment, OOSC CLOTHING, Anton House, Christy Way, Basildon, Essex SS15 6TR, United Kingdom
EU Returns Only
Fedex Cross Border Fulfilment, OOSC Clothing, Olivier van Noortweg 105 (Unit A), Maasbree, Maasbree 5993 SL, Netherlands
You can return any unwanted items for a refund within 30 days of the item being delivered to you or available for collection and we'll give you a full refund for the items by way of the original payment method. We aim to refund you within 5-10 working days of receiving the order back into our warehouse.
Please note that we do not refund the delivery costs on orders. We do not accept returns after the 30 day return period. If you wish to make a return after 30 days, please send an email to firstname.lastname@example.org and a credit note or exchange may be offered as an alternative, however this is at our discretion.
We do not offer free shipping on returns but you are able to use whichever courier service is most convenient for you. We are only able to handle returns once they reach our warehouse, so we strongly recommend that you use a tracked/insured delivery service, as we regret that we cannot be held responsible for goods lost in transit and won’t issue refunds or exchanges unless we take physical delivery of the returned items.
When returning items to us, please clearly state on the outside of the package that these items are returned merchandise and include your invoice in a plastic wallet. Failure to do this could result in the parcel being returned to you. If you need proof of original postage in order to clear these goods back to our warehouse please email email@example.com and we will be able to assist you. If a courier contacts you and asks for any other information regarding your return please don't hesitate to contact us.
Yes absolutely! You can change your item for another size/style. Exchanges are quick and easy. Please follow this link to begin the exchange process https://oosc-clothing.happyreturns.com (have your order number and your ZIP / Postal Code ready). If you need any help with your exchange, please email us firstname.lastname@example.org and we will be happy to help.
If you are returning the item yourself, we can offer you an exchange or credit note. For a refund, the return must be made by the cardholder that made the purchase.
We aim to refund you within 5-10 working days of your order arriving back in our warehouse. If you have not heard from after this period and your tracking says it has been delivered to us, please send an email including the tracking number to email@example.com and our customer service team will investigate.
No, delivery charges are non-refundable.
Although extremely rare, there have been instances where courier companies accidentally damage packages in transit. We are really sorry if this has happened to you, we hate it when things happen out of our control so please contact us within 48 hours of receiving your goods at firstname.lastname@example.org and we will do our best to sort things out as quickly and pain free as possible!
If you decide after ordering that you don’t want your items please call us on +44(0)2035 760015 or send us an email at email@example.com immediately after ordering and we will do our best to cancel your order. We use Fedex as our third party logistics partner and it is sometimes too hard to cancel the order before it is shipped and in this case you will have to go through the usual returns process.