These are the terms and conditions on which we supply our products to you. Please read these terms carefully before ordering with us. If you have any questions on any of the below please get in touch via our contact us section or drop us an email to email@example.com. These terms tell you what you need to know about buying with us. We are all human so if you think that there might be a mistake with anything listed below, please also let us know. We may revise these terms and conditions without notice by posting revised terms and conditions of sale on our website. The terms and conditions posted on the website at the time you place your order will govern that purchase.
- Who are we and how can you contact us?
1.1 Who are we? We are OOSC Clothing Limited – a company incorporated and registered in England and Wales with company number 09468491. Our main office is at Whittington Hall, Whittington Road, Worcester, WR5 2ZX, United Kingdom. The majority of our team work remotely from home and we have no retail presence at WR5 2ZX. Our registered VAT number is GB274593077.
1.3 How we may contact you? If we have to contact you, we will send an email to the email address you provided to us in your order. If you have left a telephone number we may also try to call you to speed things up or in cases of high importance.
- Placing an order
2.1 How you can place an order? Orders can be placed through our website www.oosc-clothing.com. Once you’ve added the product(s) you’d like to your basket, you’ll go through our checkout procedure where you’ll need to enter your contact details, delivery and billing information. Please check, double check and even triple check your order (e.g. the product(s), size(s) and delivery address) before clicking the “complete order” button or the “pay now” button. If we process an order for you for something that is not listed on the website we will send you an invoice from our accounting platform, Intuit Quickbooks. There will be a payment link within this invoice. Please go through the same process and check the invoice before making payment or bank transfer to us. If you would like us to verify our bank details over the phone we are more than happy to do so please contact +442045380866.
2.2 Acceptance of your order. Your order is an offer from you to us to buy the product(s) in your basket. After you place an order, you will receive an email from us confirming that we have received it. Our official acceptance of your order takes place when we email you to confirm we’ve dispatched your product(s). It’s at this point that a contract will come into existence between you and us. When we acknowledge your order, we’ll also confirm your order number. If you need to contact us about your order, you should quote this number.
2.3 Restrictions on placing orders. To order our products, you must be at least 18 years old and be authorised to use the payment method which you use to pay for the products you order. If you are under 18, you may place an order only with involvement of a parent or guardian.
- Our rights to cancel your order
3.1 If we cannot fulfil your order. In the unlikely event that we’re unable to fulfil your order (e.g. because the product is out of stock, we haven’t been able to verify the billing information you’ve provided, you have requested delivery to a country that we do not currently ship to, or there has been an error in the pricing or description of the product), we’ll let you know by email and we won’t charge you for the product.
3.2 Unusual or suspicious activity. We provide our products for your personal use only. We may cancel an order if we notice something unusual or suspect that our products are being exploited for any commercial, business or re-sale purpose. If this happens to you and you think we’ve made a mistake, get in touch with our customer service team through our online ‘contact us’ section on our website.
3.3 Suspending the supply of products. We may have to suspend the supply of a product to you to:
3.3.1 deal with technical problems or make minor technical changes;
3.3.2 update the product to reflect changes in relevant laws and regulatory requirements; and/or
3.3.3 make changes to the product as notified by us to you.
- Our products
4.1 What we provide. We provide Ski and Snowboard, Gym and Swimwear Apparel, including clothing and accessories.
4.2 Descriptions of our products. The pictures of our products (and packaging) on our website are for illustrative purposes only. We work to ensure that colours are displayed accurately but we can’t guarantee that a device’s display of the colours exactly reflects those of our products.
4.3 Gift cards. You can purchase a gift card(in the form of a digital code) from us in the same way as any of our other products, however:
4.3.1 you cannot purchase a gift card using another gift card as payment;
4.3.2 gift cards are valid for 12 months from the date of purchase; and
4.3.3 gift cards may only be redeemed on the local online store from which they were purchased (for example, gift cards purchased from the UK OOSC site can only be redeemed on the UK OOSC site. You cannot redeem a gift card on the AUSNZ, USA, EU site using a UK gift card and vice versa. If you would like to redeem a gift card on a different territory site visit the ‘contact us’ section on our website.
5.1 Delivery destination. In the unlikely event that you do not receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking. If you contact us beyond this 7 day time frame as stated on your tracking, whilst we will try our absolute best, we may not be able to resolve your issue and it is your responsibility to check that your package has been delivered. As we have hundreds of parcels travelling around the globe at any one time it is impossible to check on every package that leaves our warehouse.
We currently DO NOT SHIP to the following:
- Crimea Region (Russia or Ukrainian zip codes between 95000 and 98690)
- Democratic Republic of Congo
- North Korea
- Northern Marianas Islands
- Oaxaca Region of Mexico
- Russian Federation
- Gauteng Province of South Africa
5.2 Delivery costs. Delivery costs will be calculated at the checkout and differ according to the size of your order, basket value and end destination. If you have any issues please get in touch with our customer service team through our online ‘contact us’ section on our website.
5.3 Additional charges. Any customs, duties or additional charges which apply to your order (if your order is delivered outside of the UK, for instance) will be your responsibility and are not included in the delivery costs. If you refuse your package due to customs or duties reasons we reserve the right to charge up to £50 to retrieve your items from the courier.
5.4 When we will provide the products. Delivery times will vary according to which delivery service you have selected at the checkout. Delivery estimates are listed on the Shipping and Delivery page on our website. If you are buying products during promotional periods and public holidays, it may take a little longer for our products to be delivered to you.
5.5 We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather),we’ll do our best to let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order and we’ll refund you for any products you’ve paid for but not received.
5.6 If you are not available when the product is delivered. If no one is able to take delivery and the products cannot be posted through your letterbox, the courier will notify you of the delivery attempt and tell you how to rearrange delivery or collection of the products.
- Your rights to end the contract
6.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract, as set out below. We’re under a legal duty to supply products that are in conformity with this contract and nothing in these terms will affect your legal rights.
6.2 If what you have bought is faulty or differs substantially from how it is described on our website you may have a legal right to end the contract (or to get the product replaced or to be given a refund). In this case, the return will be free in the United Kingdom provided you return the product to us within 30 days (unless stated otherwise on our website) from the date you receive it.
6.3 If you want to end the contract because of one of the reasons set out below, the contract will end immediately, we will refund you in full for any products which you have paid for but which have not been supplied to you. The reasons are:
6.3.1 we have told you about an upcoming change to the product or these terms which you do not agree to;
6.3.2 we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
6.3.3 we have told you that supply of the products may be significantly delayed because of events outside our control;
6.3.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four weeks; or
6.3.5 you have a legal right to end the contract because of something we have done wrong.
6.4 If you have changed your mind about the product. Please return the items to us following the normal returns process. Please note that some products can’t be returned, such as:
6.4.1 products sealed for health protection or hygiene purposes (e.g. swimwear, underwear or socks) that have been unsealed after you receive them or are not in their original packaging or have had any tags or the hygiene slip removed;
6.4.2 any product which has been damaged, worn, used in any way or has had the care label cut and/or removed;
6.4.3 any product which is missing any component part(s) when returned by you; and
6.4.4 any products which become mixed inseparably with other items after their delivery.
6.5 In all other cases (if we are not at fault and there is no right to change your mind). Even if we are not at fault and you do not have a right to change your mind, you can still end the contract. Please get in contact with the customer services team to liaise about returning the items.
- Returns and refunds
7.1 Tell us you want to end the contract. To end the contract with us, ask us any questions or in the unlikely event that you have any complaints about the product, please let us know by contacting our customer service team through our online ‘contact us’ section on our website. Please provide your name, order number, delivery address and email address so we can help you quickly and easily.
7.2 Returning products after ending the contract. If you end the contract for any reason after products have been sent to you or you have received them, you must return them to us. The process for returning products to us is set out in our Returns Policy. Visit the FAQs section on our returns page for all the details on how to return your items. Please make sure that the products are returned to us within 30 days, in the same packaging with swing tags fixed if relevant. Items worn, damaged, dirty or in an otherwise unsellable state will not be accepted for returns.
7.3 How and when we will refund you. We will refund you the price you paid for the products by the method you used for payment. We will not refund to anything other than the original card used to purchase. We will also accept refunds to be converted into credit notes if requested. For purchases made by part-card and part-gift card, the refund will be applied to the gift card first. If you used a discount code to buy the product, the amount refunded will be reduced to take into account the benefit of any discount which you received when buying the product. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 14 days from the day we receive the unused product back from you.
- Our rights to end the contract
8.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
8.1.1 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, the address for delivery; or
8.1.2 you do not, within a reasonable time, allow us to deliver the products to you.
8.2 Refunds. If we end the contract in the situations set out in clause 8.1, we will refund any money you have paid to us for products we have not provided.
- Price and payment
9.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take care to ensure that the price of the product advised to you is correct. However, please see clause 9.4 for what happens if we discover an error in the price of the product you order. We do offer alternative payment options with Klarna. If you would like to know more about these options, please get in touch with our customer services team.
9.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we’ll adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
9.3 We may change the price of our products. Sometimes we need to make changes to the price of some of our products. When this happens, we’ll update the prices on our website and our app. If you placed your order for a product before the price change, the price will be as stated on our website or our app (as applicable) at the time when you placed your order.
9.4 What happens if we get the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, if the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
9.5 When you must pay and how you must pay. We accept payment by Visa, Mastercard, American Express, ShopPay, Revolut Pay and Apple Pay. We may change our payment providers from time to time.
We also offer the option for you to purchase using Klarna Bank (AB) (publ). The availability of these options to you is subject to approval by Klarna.
Please note that we reserve the right to withdraw or suspend these options with Klarna at any time at our sole discretion.
- Discount Codes
10.1 From time to time we will release discount codes (“Codes”) via email or other marketing channels. These Codes will allow a discount to be applied to a new order at oosc-clothing.com. To apply a Code please enter it (and remember to click “apply”) where specified during the check-out process.
10.2 Please note:
10.2.1 Codes are valid for a limited period of time as specified in the relevant email or marketing communication, they cannot be used outside of that time period.
10.2.2 Save as expressly stated in the relevant email or marketing communication, Codes are only valid on full-priced items and cannot be used on sale, outlet or promotional items, or to purchase gift cards.
10.2.3 Only one Code can be applied per order. Codes cannot be used in conjunction with any other offer and are not available for staff of OOSC Clothing Limited or any of its group companies.
10.2.4 Codes are territory/store specific, cannot be exchanged for cash and are non-transferable.
10.2.5 Codes cannot be applied towards delivery charges.
10.2.6 Returned items will be refunded at the discounted price paid (the discount applied between the goods proportionately). Where a qualifying spend is noted in relation to use of a Code, if items purchased using that Code are later returned to us which brings the amount spent below any qualifying level, the offer value may be deducted from any refund. This does not affect your statutory rights. A discount will not be applied to items subsequently replaced.
10.2.7 Orders are subject to stock availability and acceptance by us. We reserve the right to decline to accept orders where, in our reasonable opinion, a Code is invalid for the order being placed or is the subject of improper use or fraudulent activity.
10.2.8 We reserve the right to withdraw, amend or extend offers at any time on reasonable notice.
10.2 Specific offer terms and conditions are provided with each Code - for specific information relevant to that Code, please refer to the email or marketing communication on which it is featured.
- Our responsibility for loss or damage suffered by you
11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care); and for defective products under the Consumer Protection Act 1987.
11.3 We are not liable for business losses. We only supply the products for private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- How we may use your personal information
- Other important terms
13.1 We may transfer this contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within seven days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
13.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
13.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.4 We may change these terms at any time. We may make changes to these terms at any time to reflect changes in the law or for any other reason. The most up-to-date version of our terms will always be displayed on our website and/or our app so please have a look before placing an order for our products to ensure you know about any changes which may have been made since your last visit to our website or our app.
13.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
13.7 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Last updated September 2022